
It’s Time for the MBTA to Actively Engage Riders to Understand Their Commuting Plans
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The MBTA should conduct a survey of mTicket app users regarding their future plans. Some may never work in offices again. Some will certainly do some workdays in the office and some at home. Others will be in offices and back to business as usual at some point.
Using their responses, the T can calculate ridership and determine projected revenue.

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