Guess Who Runs the Best Paratransit System in the MBTA’s District? Hint: It’s Not the T

This report concerns The Ride, the MBTA’s demand-response paratransit service. Using data from the National Transit Database, the primary federal repository of transit related data and statistics in the United States, and public reports of transit agencies and transportation organizations, this report compares the Ride’s cost efficiency and operating practices with those of other Massachusetts paratransit systems, including those of 13 Massachusetts regional transit systems and of the Human Services Transportation Office (HST) of the Executive Office of Health and Human Services (EOHHS).

Download Report: Guess Who Runs the Best Paratransit System in the MBTA’s District? Hint: It’s Not the T