If you thought of them as customers, existing ones would be important

The Turnpike cranked out one of the more inexplicable pieces of public policy last week — adding a $.50/month charge for FastLane transponders.

For potential new users, this is a actually a passable deal — you can get a transponder for free (versus $25.95 one-time charge) with a payback of more than four years.

For existing users, this is ridiculous — you paid a flat fee upfront and the Turnpike is changing the terms of the deal. I wonder if EZ-Pass Arbitrage will increase?

This space is a huge booster of open road tolling, so its disappointing to see the Turnpike do this, unless its part of some brilliant political strategy whereby the Turnpike alienates as many political constituencies as possible, in order to bring about its demise.