The Performance Bonus Pay Program: Dallas County, Texas Motor Vehicle Divison

Roe Paper No. 2 2007 Author(s): — Publication date: 2007-07-01 Category: Better Government Abstract: Governing magazine’s July 2003 cover story was entitled “Who’s Afraid of the DMV: For Most People, Motor Vehicle Offices are the Face of Government. It’s Not a Pretty Face.” Most motor vehicle departments project an image of bureaucratic lethargy. By improving their performance and efficiency, they could better serve customers and improve the government’s public image.

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