E-government: The New Frontier for Improving Public Services

Electronic government—the far-reaching potential of the Internet to improve government services and enhance citizen outreach—was explored at a recent Pioneer Forum. Speakers were Massachusetts Secretary for Administration and Finance Stephen Crosby, a former high-technology business executive who is overseeing the Commonwealth’s “e-government” efforts, and Janet Caldow, executive director of the IBM Institute for Electronic Government, a resource for government in developing strategy, policy, and implementation of electronic services. An edited transcript of their presentations follows.

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